Scenic App FAQs
Navigate your voyage with ease with the Scenic app.
Help & FAQs
Yes, guests travelling with Scenic can download the latest version of the Scenic App, to enrich their cruise experience.
The app features interactive ship maps, an enhanced daily program, details on the art collection, ship amenities, dining venues, and up-to-date ship and destination information. Guests can also check-in and enjoy practical tools such as ship finder navigation, location sharing when ashore, and direct contact with ship staff.
Please note: some app features are only accessible when connected to the ship’s Wi-Fi network. Additional exclusive content and functionality become available once you’re on board, so we recommend waiting to explore the app until you’ve boarded your ship.
For the most optimal experience, download the Scenic App just prior to your departure, or when you leave home and use when you have boarded your ship. Some features, including online check-in, become available only within 7 days of your cruise departure.
We recommend completing your cruise check-in — available from 7 days prior to departure, or once you’re on board. This will unlock personalised content for your voyage, including the daily program, ship time, current location, and details about your ship and crew.
Yes, the app requires an internet connection. Complimentary Wi-Fi is available on board. However, for connectivity while exploring ashore, please consider getting an international mobile SIM to ensure uninterrupted access.
At this time, only one check-in can be completed at a time (we are continually enhancing the app experience and expect to offer additional check-in options for multi-cruise journeys soon).
Currently, the Scenic App will display the ship listed in your original booking and documentation (we are planning to provide real-time ship updates in future versions of the app to make your experience even smoother).
Not at the moment, but we’re working to introduce this feature in the future.
Some features are only available once you’ve boarded your cruise and connected to the ship’s Wi-Fi. Before boarding, these areas may appear unavailable or show temporary error messages - this is normal and will resolve once you’re on board.
Yes, please keep me updated with the latest special offers, travel inspiration, product updates and event invites.